Process Documentation

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DragonTech Writing
Taking the mystery out of documentation

DragonTech Writing is a technical writing firm specializing in documenting software and processes, creating resumes and training materials, and formatting and editing for e-publishing.

Why Hire Us?

1. Software documentation can discover problems within the software before being released and gives customers a learning experience that minimizes frustration.

2. Process documentation can discover problems and in many cases find a solution.  Solutions allow an organization to grow their employee and customer satisfaction.

3. Resumes market your skills and abilities with concise text making your resume clean and precise.

4.Training materials can prevent employee confusion about performance and encourages employee communication with management.

5. Formatting and editing for e-publishing gives readers a polished product that they would recommend to others.

6. We deliver the product you need then we move to our next customer while you manage your business.

What is Process Documentation?

Bill Hades made notes on his clipboard. Unlike most clipboards, this one had a digital display in the upper right corner and its electronic clock was ticking off decimal hours. The crew he watched was bolting precision machined segmented handling rings onto the skirt of a Space Shuttle Booster Motor.

My father wrote this sketch when he was working at a rocket factory in the industrial engineering department. Recently my partner described a similar scene while documenting a process for her current assignment. Process documentation is not new, but the names used to describe it obviously have changed. As technical writers, process documentation is one of many facets of the field that successful writers should be familiar with.

Process documentation is more than just timing each step of the process. It includes describing each step as well as determining differences between how individual operators, also know as Subject Matter Experts (SME), perform the process. It also includes determining the most efficient way to perform the process and how to explain that process to others. In some cases, this can lead to standardizing a process to control quality of a product.

Neil Dabb